These Terms are the contract between you and ObraFácil. Please read them carefully: by creating an account, accepting an invitation, subscribing to a plan or using the app or the website, you agree to them. If you do not agree, do not use the service.
Who provides the service. ObraFácil is provided by Jessica Cristina Gomes de Freitas, an individual, Brazilian taxpayer number (CPF) 046.179.351-26, Av. T-9, nº 2310, Sala 203B, Jardim América, Goiânia, Goiás, Brazil (in these Terms, "ObraFácil", "we", "us"). Contact: suporte@appobrafacil.expertbr.com.
1. What ObraFácil is
1.1. ObraFácil is construction project management software provided as a service, on mobile (Android and iPhone), on the computer (Windows) and in the browser. It lets you record projects, schedules, daily reports, photos, files, purchases, finances, team, payroll, incidents, reminders and tools, and share part of this information with the engineers, team and clients of each project.
1.2. ObraFácil is a support tool. It does not replace the qualified professional responsible for the works, where the law of your country requires one, nor the accounting, payroll or legal advice of the people who use it.
2. Who can use it
2.1. The service is for people aged 18 or over and for professional use. By creating an account, you confirm that you are 18 or over. If we find that an account belongs to a minor, it will be closed and its data deleted.
2.2. Anyone using the app on behalf of a company confirms that they are authorised to accept these Terms for it.
3. Your account
3.1. You must provide true information and keep it up to date. You can sign in with email and password or with your Google or Apple account.
3.2. You are responsible for what happens in your account and for keeping your password secret. Tell support if you suspect misuse.
3.3. Roles in projects. The owner of the project (the manager) decides who takes part and in which role: engineer, team or client. Each role sees and does only what the app allows for it. The manager can remove anyone from the project at any time.
3.4. Invitations. To join a project as a guest, you need an account with the same email address as the invitation, and you must confirm that address.
4. Licence to use
4.1. While these Terms are in force, we grant you a personal, non-exclusive, non-transferable and revocable licence to use ObraFácil.
4.2. The software, brand, design and texts of ObraFácil belong to us. You may not copy, resell or reverse engineer them, or try to access parts of the system that have not been made available to you, except where the law of your country expressly allows it.
5. Your content and the data you enter
5.1. Everything you put in the app (projects, photos, daily reports, files, reports, financial data and more) remains yours. To provide the service, you authorise us to store, process, display and transmit this content, only for that purpose and for technical support. This authorisation ends when the content or the account is deleted.
5.2. You are responsible for what you enter. This includes:
- being authorised to enter other people's data, such as workers (name, identity document, phone number, email address, payment details and salary), clients and guests;
- having the permission of the people who appear in photos and of those who sign reports in the app;
- not storing illegal content or content that infringes the rights of others.
5.3. In these cases, you are the controller of that data and ObraFácil acts as processor, following your instructions, as described in the Privacy Policy.
5.4. You can download your PDF reports, photos and files while you have access to the account. ZIP files generated for download are available for 7 days and are then deleted.
6. Prohibited use
You may not use ObraFácil for illegal activities; send viruses or try to break into the system; create accounts in bulk or by automated means; get around plan limits; or use the service to send unsolicited messages. In these cases we may suspend or close the account.
7. Plans, payments and renewal
7.1. Free plan. It has limits on projects, reports and storage, shown in the app. We may change these limits with prior notice.
7.2. Paid plans. PRO (monthly or annual) and the storage expansion (+20 GB) are subscriptions with automatic renewal: the charge is repeated at the start of each period until you cancel. There are also one-off purchases, such as Client Access for a project and extra download packs. Prices are shown before purchase, in the currency stated.
7.3. Where you pay. Purchases made on mobile are charged and managed by Google Play or the App Store, under their rules, including for refunds. Purchases made on the website or in the browser are processed by Stripe and managed with the Manage button, in Your plan, under Profile. New purchases on the website or in the browser are only available to accounts from Brazil; in other countries, subscriptions and one-off purchases are made through Google Play or the App Store.
7.4. Offers. An offer may give a free period or a discount. Before you accept, it shows how long it lasts, the amount that will be charged afterwards and the date of the first charge. When the free or discounted period ends, the normal price is charged automatically, unless you cancel before then.
7.5. Cancellation. You can cancel at any time, in the same place where you subscribed. Cancelling stops the next renewal; access continues until the end of the period already paid for. Subject to your right of withdrawal (section 8), the amount for the current period is not refunded on a pro rata basis.
7.6. Price changes. We may change prices for new purchases at any time. If you already subscribe, we will tell you at least 30 days in advance; you can cancel before the new price is charged.
7.7. Non-payment. If a renewal is not paid, the paid plan ends and the account returns to the free plan. Your projects and data stay in the account, with the free plan limits. If the account is over the free plan storage limit, nothing is deleted: uploading new files is blocked until you free up space or buy more.
7.8. Courtesy. The ObraFácil team may grant PRO free of charge (PRO courtesy) for a set period. When the period ends, the account returns to the free plan. A courtesy does not cancel or replace a paid subscription: if you also have a paid subscription, it remains in force and continues to be charged as normal.
7.9. Reward programs. We may offer programs that give a reward to people who use the app (for example, a discount or Client Access for a project). Each program has its own rules, which you read and accept before taking part and which supplement these Terms. Taking part is optional, and rating the app in the stores is never a condition.
8. Right of withdrawal and refunds
8.1. Mobile purchases (Google Play and App Store). Refunds are decided by the store where you bought, under its rules. Please ask the store. We cannot reverse these charges.
8.2. Subscriptions on the website (PRO and +20 GB). You can withdraw within 7 days of the purchase or of a paid renewal and get your money back in full. This is the rule of Brazilian consumer law (article 49 of the Consumer Protection Code), and we apply it to every country. If you are in the European Union or the United Kingdom, you also have the 14-day period in section 8.4. After that period, cancellation under section 7.5 applies.
8.3. One-off purchases for immediate use on the website (Client Access for a project and extra download packs). These features are made available straight away. Before you use them, you can withdraw within 7 days and get your money back. Once they have been used (for example, when a bulk download is made), the service has been delivered and the right of withdrawal no longer applies, because what was bought has already been consumed. You are told this before the purchase, and the use is recorded (section 13).
8.4. European Union and United Kingdom. Consumers have 14 days to withdraw from purchases made online. For subscriptions, if you ask for the service to start before that period ends, you may have to pay for the part already used. For purchases for immediate use, the right of withdrawal ends when use begins, provided that you agreed to this at the time of purchase and received confirmation by email.
8.5. Other countries. The consumer rights provided by the law of your country also apply.
8.6. How to ask. Through the WhatsApp service (the Max assistant), by opening a ticket under Financial Help in the Help Centre, or by email to suporte@appobrafacil.expertbr.com. For website purchases, you can also withdraw on your own with the Withdraw from contract here button, on the Withdraw from a website purchase screen (in the app: My Profile; in the Client Portal: Settings; also in the web version of the app).
8.7. Chargebacks. If a charge is disputed with your card provider after the feature has been used, we may present the usage records to the card provider and suspend the account until the matter is resolved.
9. Access for clients and guests
9.1. Access for guests and clients depends on the manager of the project, who can withdraw it at any time.
9.2. When the manager removes a client's access to a project that is 70% or more complete, the client has 15 calendar days to view and download what had been shared with them. Below 70%, access ends immediately. The project data belongs to the manager; we recommend that clients download what they need while they have access.
10. Unused free accounts
To avoid keeping data unnecessarily, free plan accounts that go unused for a long time are deleted. We send an email when the account reaches 60, 120 and 173 days without being accessed. At 180 days without access, and only once at least 7 days have passed since the last email notice was delivered, the account and its data are permanently deleted. If the notice cannot be delivered, the account is not deleted automatically: it is reviewed by our team. Simply sign in to the app before then to keep the account. Accounts with an active paid plan or courtesy are not deleted for this reason.
11. Deleting your account
11.1. You can delete your account in the app: Profile > Delete account. The account is suspended and waits for 30 days: if you sign in again within that time, you can reactivate it. After the 30 days, the projects you own (with their photos, daily reports, files and reports), your team and your inventory are deleted, and you are removed from other people's projects. This cannot be undone.
11.2. Immediate deletion. You can also delete your account straight away, without the 30 days, by confirming your identity: on the reactivation screen of a suspended account and on the screen for accepting a new version of these Terms. In this case, deletion is final at that moment.
11.3. If there is an active paid subscription, deletion is only available after the end of the period already paid for. Cancel the renewal first.
11.4. For Client Portal clients, deletion is immediate.
11.5. You can also ask for deletion by email to suporte@appobrafacil.expertbr.com, from the account's email address.
11.6. Some records are not deleted with the account, for the period and reasons set out in the Privacy Policy: those of payments and of the use of paid features, and those of acceptance of these Terms.
11.7. Deleting your account does not give rise to a refund, except for the right of withdrawal (section 8) and the rights provided by the law of your country.
12. Availability and offline use
12.1. We work to keep the service available, but it may have interruptions, including because of failures at suppliers such as Google Cloud, and maintenance downtime.
12.2. Without internet, the app stores information on the device and sends it when the connection returns. Anything not yet sent may be lost if the device breaks, if the app data is cleared or if the app is uninstalled before sending. Protect your device with a passcode.
12.3. To work with the security rules in force, the app may require an update to a minimum version. Until you update, the app will not open.
13. Usage and security records
For security, fraud prevention and proof of use of paid features, we record actions such as sign-ins, downloads, feature activations and report generation, with the date, time, device type and IP address. We also record each acceptance of these Terms and each acknowledgement of the Privacy Policy (section 19). How these records are used is described in the Privacy Policy.
14. Calculators, estimates and artificial intelligence
14.1. The material calculators and the schedule and cost indicators give approximate results, based on averages. The final check of quantities and amounts, and the decision to buy, are the responsibility of the user or of the professional responsible for the works.
14.2. Artificial intelligence features. Some ObraFácil features use artificial intelligence: replies to support tickets lodged in the Help Centre, the Max assistant on our WhatsApp support line and the schedule generated from your project plans. We may add other features of this kind, and the rules in this section apply to them as well. Our artificial intelligence providers and the information sent to them are described in the Privacy Policy. Creating a new project from the plans is also one of these features: the artificial intelligence reads the project files and proposes the project details, the schedule stages with the crew and the cover image (which may be taken from the images in the plans themselves).
14.3. The output is a suggestion. Content generated by artificial intelligence (replies, schedules, estimates and other proposals) is an estimate or suggestion: it may contain errors or incomplete information, and it does not replace an appropriately qualified professional or any registration, certification or professional responsibility that the building laws of your state or territory require for the work. It is up to you to check and adjust the output before you rely on it, and the final decision is yours or that of the professional responsible for the project. We do not guarantee that the output will be accurate, complete or fit for any particular purpose, except where the Australian Consumer Law says otherwise (section 15.3). In support and on WhatsApp, you can ask to speak with someone from our team at any time.
14.4. Usage limits. The artificial intelligence features have usage limits by plan (for example, how many schedules can be generated each month), shown in the app. We may change these limits with prior notice. A feature may be unavailable for a time, for example because of a fault at the artificial intelligence provider or maintenance.
14.5. Use only for your own projects. ObraFácil's artificial intelligence features are intended for the projects registered in your own account. You must not resell, sublicense or use these features to provide services to third parties, for example by preparing schedules for other people's or businesses' projects in exchange for payment. You must also not automate requests, share your access with others or try to get around the usage limits. If we identify abusive use or use that breaches this section, we may limit, suspend or cancel your access to the artificial intelligence features.
15. Limitation of liability
15.1. The service is provided "as is". To the extent permitted by law, we are not liable for loss of profits, indirect losses, project delays, fines, losses in tenders or the user's employment disputes, or for decisions made on the basis of the information in the app.
15.2. To the extent permitted by law, our total liability is limited to the amount you paid ObraFácil in the 12 months before the event.
15.3. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms removes or limits those guarantees, or other rights that the law of your country gives consumers and that cannot be excluded by contract, nor liability for wilful misconduct or fraud, for gross negligence or for any other matter that the law does not allow to be limited.
16. Suspension and termination
We may suspend or close an account that breaches these Terms, with notice where possible. You can stop using the service and delete your account at any time (section 11).
17. Communications
We send emails and notifications about the account, payments, security, invitations and project alerts (some can be turned off in Email alerts, under Profile, and in the device's notification settings). News and offers are only sent as the law allows and always include the option to stop receiving them.
18. Use of your brand
We only mention your company's name, brand or logo in our promotion with your express permission, which you can withdraw at any time.
19. Changes to these Terms
19.1. We may update these Terms. Each version has a number and an effective date, and earlier versions are kept.
19.2. Important changes are announced by email and in the app at least 30 days in advance. From the effective date, the app shows the new version and asks for your acceptance to continue using it. Changes required by law, by a court or by an authority, and changes that only benefit you, may take effect on the date they are published; in that case, we will tell you in the same way and give the reason. Corrections that do not change rights or obligations (for example, typing errors) take effect without a new acceptance.
19.3. We record each acceptance with the version, language, date and time, IP address and device, to prove what was accepted. A copy of each record is kept in a protected area that does not allow it to be changed or deleted for 5 years.
19.4. If you do not agree with a new version, you can cancel your subscription and delete your account before it takes effect, downloading anything you need first.
20. Events beyond our control
We are not liable for failures caused by events beyond our control, such as natural disasters, wars, epidemics, government decisions, general power or telecommunications failures and large-scale attacks, while they last.
21. Governing law and dispute resolution
21.1. Before taking any other step, please contact support (suporte@appobrafacil.expertbr.com). We reply within 15 days.
21.2. If you are a consumer, you can also complain, free of charge, to consumer protection bodies: in Australia, the fair trading or consumer affairs agency of your state or territory, or the Australian Competition and Consumer Commission (accc.gov.au); in Brazil, consumidor.gov.br or your local Procon; in another country, the consumer protection body where you live. We do not require arbitration.
21.3. These Terms are governed by Brazilian law. If you are a consumer, you can bring proceedings in the courts of the place where you live and you remain protected by the mandatory rules of your country. For contracts between businesses, the courts of Goiânia, Goiás, Brazil, have jurisdiction.
21.4. If a clause is found to be invalid, the others remain in force. Not enforcing a right at any time does not mean giving it up.
22. Contact
suporte@appobrafacil.expertbr.com, the Help Centre in the app (Open Ticket) and the support WhatsApp number shown in the Help Centre.