Account, plan and support
Profile, PRO plan and support.
24 articles
- Step by stepHow to open and use your profileIn your Profile you change your photo, check your plan, set appearance, notifications and tutorials, and manage your language, currency, branding on reports, personal details and password.
- Step by stepHow to change or remove your profile photoAdd a photo of yourself to your profile or take the current one off. It shows on the top card of your Profile, next to the greeting on the dashboard and on your card in the menu.
- Step by stepHow to edit your personal details and countryUpdate your account country, name, ID number and phone under Personal details, in your Profile, and see what each field changes in the app.
- Step by stepHow to change your passwordChange your sign-in password in the app, under Change password in your Profile or, if you're a client, in the Client Portal Settings. See the password rules and what to do if you get an error.
- Step by stepHow to change the default currency for new projectsChoose which currency your next projects start in: the one for the country in your profile or a fixed currency. Existing projects don't change.
- Step by stepHow to add your logo and footer to PDF reportsOn the PRO plan, put your company logo in the header and your own text in the footer of every PDF report.
- LearnUnderstanding the "Your plan" cardThe Your plan card in your Profile shows your plan, how much storage you've used, your projects and this month's reports, plus the buttons to subscribe or manage your subscription.
- LearnFree vs PRO: what changesCompare the free plan and PRO: how many projects, how much storage, how many PDF reports, invitations, Client Access and your own branding on reports.
- Complete guideHow to subscribe to PRO on your phone or computerSubscribe to PRO from the plans screen: on a phone you pay through your app store, on a computer through your web browser (accounts in Brazil only). See where the price shows and what to do if something goes wrong.
- Complete guideI bought PRO on the website: how to activate it on my accountPaid for PRO on the ObraFácil website but your account still shows the free plan? See how the payment is linked to your account and what to do to make PRO show up.
- Step by stepHow to restore purchases on your phoneSubscribed to PRO or the extra 20 GB through Google Play or the App Store, but your account doesn't show it? Use Restore purchases to fetch the purchase from the store and turn it back on.
- Complete guideHow to manage or cancel your subscriptionCancel or manage your PRO subscription where you signed up: in your phone's app store or on the website payments page. See what happens afterwards.
- LearnWhere to see your payment history and how to ask for a refundYour payment history and refunds depend on where you paid: in the app store on your phone or on the website. See where to check each one and how to get your money back.
- Learn30-day free offer: how it worksHow the PRO offer with 30 free days that arrives in the bell works: the deadline to claim it, where the free period applies and what happens afterwards.
- LearnWhat Courtesy PRO isCourtesy PRO is PRO unlocked on your account by the ObraFácil team, free of charge. See how to recognize it, what it includes and how it differs from a subscription.
- Complete guideHow to add 20 GB of storagePRO users can add 20 GB to their plan with the storage expansion, a separate subscription. See where to buy it on your phone and on the website.
- Complete guideHow to delete your account (30-day period)When you delete your account, it's suspended for 30 days and then permanently erased with all its data. See what gets deleted, what to do first and how to schedule it.
- Complete guideHow to reactivate an account scheduled for deletionChanged your mind after asking to delete your account? Within the 30 days, just sign in to the app and reactivate it, with everything as it was.
- Complete guideHow to open a support ticketReport an app error or ask for help with billing and refunds from the Help Centre, with up to 3 screenshots or photos. The answer appears in the ticket itself, inside the app.
- Step by stepHow to send an improvement suggestionSend your idea to improve ObraFácil straight from the Help Centre and see when the team has read it.
- Step by stepHow to track your tickets and suggestionsCheck the status of the tickets and suggestions you've sent in the Help Centre, read the answer inside the app and say whether it solved the problem.
- Step by stepHow to contact support on WhatsApp or by emailWhere to find WhatsApp support and the official support email in the app, and what to do if WhatsApp doesn't open.
- Step by stepAbout the App: version, features and contactsCheck which app version is installed, see the key features and find the support contacts and legal documents.
- Step by stepWhere to read the Terms of Use and Privacy PolicyWhere to find the ObraFácil Terms of Use and Privacy Policy in the app, what each document covers and what happens when a new version comes out.
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